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Refund & Exchange Policy

Refund & Exchange Policy

  • We accept exchanges within 10 days of receiving items ordered from EMO online bookstore (;
  • Exchanges or returns are only valid for manufacturing defective items;
  • All items must be returned in the original selling condition, with proof of purchase;
  • SALE items are strictly non-exchangeable and non-refundable;
  • Shipping fee is to be borne by customer in the event of returning the items.
  • The refund will be processed within 2 to 3 weeks.

EMO Book Services Sdn Bhd reserves the right in the policy to make final decisions and to modify at any time. 

Please contact us to lodge a return:
EMO Book Services Sdn Bhd
Tel: +60 12 635 8100


* E-Mail: