Refund & Exchange Policy
- Any exchanges or returns request must be made within 3 days from receiving date to firstname.lastname@example.org with valid reasons
- A RM10 charge will be levied for every return/refund
- Exchanges or returns are only valid for manufacturing defective items;
- All items must be returned in the original selling condition, with proof of purchase;
- SALE items are strictly non-exchangeable and non-refundable;
- Shipping fee is to be borne by the customer in the event of returning the items.
- The refund will be processed within 2 to 3 weeks.
EMO Book Services Sdn Bhd reserves the right in the policy to make final decisions and to modify at any time.