Refund & Exchange Policy

  • We accept exchanges within 10 days of receiving items ordered from EMO online bookstore (;
  • Exchanges or returns are only valid for defective items;
  • All items must be returned in the original selling condition, with proof of purchase;
  • SALE items are strictly non-exchangeable and non-refundable;
  • Shipping fee is to be borne by customer in the event of returning the items.

EMO Book Services Sdn Bhd reserves the right in the policy to make final decisions and to modify at any time. 

Please contact us to lodge a return:
EMO Book Services Sdn Bhd
Tel: +60 3 5631 1500
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