Your Cart

Operations and Process Management (ISBN: 9781292176130)

Operations and Process Management (ISBN: 9781292176130)
Pre-Order ( 3 to 4 weeks )
Operations and Process Management (ISBN: 9781292176130)


Written by best-selling authors in their field, the fifth edition of Operations and Process Management inspires a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations.

Approaching the subject from a managerial perspective, this innovative text provides clear and concise coverage of the nature, principles, and practice of operations and process management.



  • Cases and examples drawn from a wide range of industries and regions provide an insight into the reality of managing operations and give practical understanding of the material.
  • The use of ‘ diagnostic logic chains’ that allows effective evaluation and improvement of operations and processes.
  • Key operations principles are highlighted where they first appear in the text, along with a brief summary in the margin, helping to identify the core issues of each topic.
  • Critical commentaries at the end of each chapter offer alternative views and perspectives and encourage reflection and debate.
  • An applying the principles section at the end of each chapter includes problems, short exercises and activities, providing an opportunity to test out your understanding of the principles covered in the chapter. Model answers to the first two exercises in each chapter are now available on the student website.

Table of Contents

Guide to case studies xv

Preface xvii

About the authors xxi

Acknowledgements xxiii

1 Operations and processes 1

2 Operations and strategic impact 39

3 Product and service innovation 81

4 Operations scope and structure 117

5 Process design 1– Positioning 161

6 Process design 2– analysis 191

7 Supply chain management 237

8 Capacity management 273

9 Inventory management 309

10 Resource planning and control 343

11 Lean synchronisation 385

12 Improvement 419

13 Quality management 459

14 Risk and resilience 499

15 Project management 531

Index 567


Ex Tax: RM124.00
  • Stock: Pre-Order ( 3 to 4 weeks )
  • Model: 9781292176130
  • Weight: 1.60kg
  • Dimensions: 32.40cm x 23.70cm x 6.00cm
  • ISBN: 9781292176130

Write a review

Note: HTML is not translated!
Bad Good


* E-Mail: