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Supervision: Concepts And Skill-Building, 10E (ISBN: 9781260092950)

Supervision: Concepts And Skill-Building, 10E (ISBN: 9781260092950)
Pre-Order ( est 3 to 4 weeks )
Supervision: Concepts And Skill-Building, 10E (ISBN: 9781260092950)

Certo's Supervision: Concepts and Skill-Building 10e, prepares students to be supervisors in a challenging modern workplace.  It is based on the premise that organizational variables including diversity in the workplace, computer and communication technology, and the design of organizational structures are constantly changing.  Overall, this text focuses on discussing important supervision concepts and providing fundamental skills necessary for applying these concepts. Students will learning the critical role of a supervisor in an organization and the abilities needed to be successful.


Table of Contents

Part 1: What Is a Supervisor?  
Chapter 1: Supervision: Tradition and Contemporary Trends

Part 2: Modern Supervision Challenges  
Chapter 2: The Supervisor as Leader  
Chapter 3: Groups, Teams, and Powerful Meetings  
Chapter 4: Corporate Social Responsibility  
Chapter 5: Managing Diversity

Part 3: Functions of the Supervisor  
Chapter 6: Reaching Goals: Plans and Controls  
Chapter 7: Organizing and Authority  
Chapter 8: Problem Solving, Decision Making, and Creativity  
Chapter 9: Ensuring High Quality and Productivity

Part 4: Skills of the Supervisor  
Chapter 10: Communication: Theory and Modern Media  
Chapter 11: Motivating Employees  
Chapter 12: Problem Employees: Counseling and Discipline  
Chapter 13: Managing Time and Stress  
Chapter 14: Managing Conflict, Change, and Politics

Part 5: Supervision and Human Resources  
Chapter 15: Selecting Employees  
Chapter 16: Providing Orientation and Training  
Chapter 17: Appraising Performance

Ex Tax: RM118.00
  • Stock: Pre-Order ( est 3 to 4 weeks )
  • Model: 9781260092950
  • Weight: 1.32kg
  • Dimensions: 32.40cm x 23.70cm x 6.00cm
  • ISBN: 9781260092950

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